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Return & Exchanges

Returns
Our return policy lasts 10 days from the shipped date. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for an exchange, your item must meet one of the following reasons:
a) Incorrect merchandise received 
b) Defective merchandise received
c) Incorrect size purchased 

Terms
1) Return incorrect size purchased will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered)
2) We will not entertain exchanges if item is purchased from a third party
3) No cash refunds are allowed for all returned goods except if the item is Out of Stock

Exchanges
We apologize if there is a manufacturing defect, faulty product or an incorrect item was sent out (incorrect size, colour or style). In this case, we will exchange items upon verifying the mistake. Please take a snapshot of the incorrect/defective item/faulty product in its original condition( tag intact, unworn, unwashed and unaltered) and email support@mfwstore.com within 10 days of receiving the item. MFW will send out a confirmation email upon receiving your email.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Swimwear items (if applicable)
Due to hygienic purposes, swimwear items cannot be refunded.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to: 21 Jalan Raja Udang #10-03 Singapore 329215
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Product
The actual product’s colour and design may differ slightly from the photographs on our website due to differences in monitor resolution, lighting and photography effects and the manufacturing process. Due to mass production, there may be a discrepancy of 0.5- 0.8 inch for measurements. In this case, we will not recognize the item as a defect.