Our return policy lasts 5 working days from the shipped date. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for an exchange, your item must not be from the SALE section and it should meet one of the following reasons:
a) Incorrect merchandise received
b) Defective merchandise received
c) Incorrect size purchased
Please write in to us at email@example.com and we will assist you on the next step.
1) Return incorrect size purchased will only be done for an item(s) in its original condition (tag intact, unworn, unwashed and unaltered)
2) We will not entertain exchanges if item is purchased from a third party
3) No cash refunds are allowed for all returned goods, we offer store credits
4) SALE items are final and they are not eligible for returns or exchanges
We apologize if there is a manufacturing defect, faulty product or an incorrect item was sent out (incorrect size, colour or style). In this case, we will exchange items upon verifying the mistake. Please take a snapshot of the incorrect/defective item/faulty product in its original condition (tag intact, unworn, unwashed and unaltered) and email firstname.lastname@example.org within 5 days of receiving the item. MFW will send out a confirmation email upon receiving your email.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Swimwear items (if applicable)
Due to hygienic purposes, swimwear items cannot be refunded.
Sale items (if applicable)
Only regular priced items may be returned and exchanged, unfortunately sale items cannot be returned or exchanged.
To return your product, please email us at email@example.com and we will provide you the shipping details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The actual product’s colour and design may differ slightly from the photographs on our website due to differences in monitor resolution, lighting and photography effects and the fabric material. Due to mass production, there may be a discrepancy of 0.5- 0.8 inch for measurements. In this case, we will not recognize the item as a defect.